Last Updated: January 2025.
Villa Delfines is committed to protecting the privacy of our guests. This Privacy Policy outlines how we collect, use, process, share, and protect your personal information when booking or using our services.
When this policy mentions “Villa Delfines,” “we,” or “our,” it refers to Villa Delfines as the entity responsible for your information under this Privacy Policy (the “Data Controller”).
Information You Provide Us
We collect personal data that you provide when booking a stay, making an inquiry, or using our services, including:
– Personal details: Name, email, phone number, address.
– Booking details: Number of guests, arrival/departure dates, special requests.
– Payment details: We collect necessary payment information for transactions but do not store full payment details.
– Additional preferences: Food allergies, special requirements, and travel itinerary.
Information We Collect Automatically
– Browsing Information: Pages visited, interactions, and searches made.
– Device & Location Data: General location based on IP address, browser type, and session history.
– Cookies & Tracking Technologies: We use cookies to personalize experiences and analyze site traffic. You can disable cookies via browser settings.
Information from Third Parties
– External Providers: If you book through third-party platforms, we may receive your contact details and reservation information.
– Marketing & Advertising Partners: We may receive insights about interactions with our ads.
We use collected data for the following purposes:
✔ Booking & Stay Management – Confirm reservations, send updates, and personalize your experience.
✔ Guest Service – Provide on-site assistance and respond to inquiries.
✔ Improving Our Services – Analyze guest preferences to enhance offerings.
✔ Marketing & Special Offers – Send exclusive promotions and travel updates (with opt-out option).
✔ Security & Fraud Prevention – Ensure safety, prevent fraud, and comply with regulations.
We share guest data only when necessary to provide services, including:
– Service Providers: For concierge services, transportation, or activities you request.
– Payment Processors: Secure handling of transactions.
– Legal & Compliance: If required by law or government authorities.
We do not sell or rent your personal information to third parties.
If you leave a review after your stay, it may be displayed on our website, social media, or booking platforms, showing your first name and general location.
Villa Delfines may provide links to third-party websites (e.g., tours, transportation). These sites operate independently, and their privacy policies govern data usage. We recommend reviewing their policies before sharing information.
🔒 How We Protect Your Data
– We use encryption & secure servers to protect your information.
– Only authorized staff have access to guest data.
⏳ Data Retention
– Personal data is retained only as long as necessary for bookings, guest experience improvements, or legal compliance.
– If you request data deletion, we will remove your information unless required by law.
Under Mexican Data Protection Law, you have the right to:
✔ Access: Request what personal data we have about you.
✔ Rectify: Correct incorrect or incomplete data.
✔ Cancel: Request deletion of your personal data.
✔ Oppose: Object to certain data processing activities.
To exercise these rights, contact us at:
📧 Email: [insert email]
📍 Address: Sac Bajo Street, Isla Mujeres, Quintana Roo Mexico – 77408
Please provide your full name, contact details, and proof of identity in your request.
By using our services, you consent to this Privacy Policy. We reserve the right to update this policy, and changes will be posted with a revised ‘Last Updated’ date.
If you have any questions, feel free to reach out:
📧 Email: